Reputation management has a reputation problem. At a recent cocktail party, I was asked, “What do you do?” My response: “I own a reputation management firm.” This was immediately followed by, “So you create new content to hide the bad stuff?” The perception is reputation management is a practice of omission and spin. The industry and service is due for a makeover. The Internet is immortal. Google is more than a search engine, it’s a searchable time machine. Social media petit

Advertising is the most visible form of corporate apology. Some companies choose to look ahead and reframe their crisis as an opportunity for growth and innovation. Others reflect on the past to light the path for the future. The message is not only directed to the general public, it is intended to reach employees, shareholders, distributors, agents, and customers. We take a look at four companies that chose to create TV commercials to highlight their history in an effort to